top of page


Zoom Instructions and Guidance

Please download the software from Zoom at (Zoom Client for Meetings) and take care to protect your password and other login details.

I will send you an email the day before our session. In this email is a link to our meeting and a password. When you click the link it will take you to my virtual waiting room. I will welcome you in when our session starts. We may spend the first few minutes checking we can both hear each other and if you are new to Zoom I can show you some features we may use.

If there are problems with audio or video the options for these are on the bottom left hand side of the screen while in the meeting. Also remember to turn your devices sound on.

Please have a think about the location of your camera and what angle I will be able to see of you. Although body language is different when working online it really helps if I can see a good clear picture of your head and shoulders.

If you are new to Zoom it might be worth having a test run with a family member or friend to see if the video and audio work.

Please ensure you log in from a quiet and private environment. You may like to have a soft drink to hand, but please do not bring food.

Although Zoom has the facility to record sessions, this feature will not be used by either of us. 

I will let you know when our time together is coming to an end (about 5 minutes before). At the end of our time online together, you should end the video call when we have said goodbye. You will be reminded when it is time for the session to end.

After our session, please close all Internet pages that relate to our time together to maintain your privacy from other people in your environment.


Poor connection or technology Issues

Interruptions may happen during our sessions together online, we both will be active in trying to minimize this.

If our session is affected by technology problems that affect our ability to communicate, we should both:

  • Log out of the system

  • Wait a few minutes

  • Attempt to log back in (if this successful, we will continue)

  • If this doesn’t work, we will speak on the phone to end our session or you may wish to end the session there.


If connection is poor from either end we will wait to see if it resolves if not I will call you. To help with connection problems you could make sure you are the only person on a conferencing call in your household and others aren’t downloading from the internet.

There is not a guarantee that online counselling is 100% safe, but provided care and consideration is used, the risk that a third party can hack in to the communication is minimal.

If you have any questions about this please feel free to email me.

bottom of page